CV
Antonina Sovetnikova
Summary
UX/UI Designer with a strong background in customer support and community management in the gaming industry. Proficient in designing user-friendly digital products using Figma. Certified in various design disciplines with a passion for creating engaging and intuitive user experiences.
Skills
UX/UI Design: user interface design, user experience (UX), user interface prototyping, design accessibility, design terminology, common design patterns, color psychology, UI-kits, design systems, components, variables, UX research
Tools: Figma, Adobe Photoshop, Jira, Asana, Miro
Soft Skills: Leadership, Teamwork, Employee Training, Staff Development, Communication
Certifications
Digital Product Design: UX/UI - Bang Bang Education (BBE)
UX Design Foundations, Color Psychology, Introduction to Figma, Design Terminology, Design Mentorship Mastery with ADPList, Common Design Patterns, UI Components I, Design Accessibility - Uxcel
Process Communication Model (PCM)
Certificate in Advanced English (CAE) - Cambridge University Press & Assessment
Russian as a Foreign Language - Moscow State Linguistic University
EF SET English Certificate (C2 Proficient) - EF SET
Experience
Freelance UX/UI designer | Self-employed
Jan 2024 - Present
Customer Support Specialist | VOKI Games
Jan 2024 - Present
Provided excellent service and feedback to enhance user experience.
Support & Community Lead | Playkot
Jul 2021 - Feb 2023
Developed and implemented support and community strategies.
Improved support mechanics and community engagement.
Hired and trained support agents.
Customer Support Coordinator, Community Manager | Playkot
Jun 2020 - Jul 2021
Managed support team and community activities.
Created engaging content for social media and YouTube.
Customer Support Agent | Playkot
Jul 2019 - Jun 2020
Handled player inquiries and feedback.
Private Tutor | (profi.ru)
Sep 2012 - Aug 2020
Provided English and German lessons to diverse age groups.
Education
Bang Bang Education
UX/UI design in digital | June 2023 - July 2024
Jan Evangelista Purkyně University in Ústí nad Labem
Master of Arts (MA), Photography | Sep 2015 - May 2016
Moscow State Linguistic University
Specialist Degree, Theory and Methods of Teaching Foreign Languages and Cultures | 2009 - 2014